Data Protection
I handle pupils’ personal information in accordance with the UK GDPR and the Data Protection Act 2018. I use Total Drive to manage lesson bookings and relevant personal notes, and SumUp to process card payments. I take reasonable steps to protect personal information and retain it only for as long as necessary or as required by law.
Please refer to my GDPR and Privacy Notice for full details of the information I collect, how I use and protect it, retention periods and your data protection rights.
By booking lessons, you acknowledge that you have been provided with access to my privacy notice. This acknowledgement does not replace any consent that may separately be required by law.
Driving Instructor GDPR and Privacy Notice
Business name : I-Drive with Paul
Instructor Name : Paul Spooner
Contact email : [email protected]
Contact telephone number : 07854 314980
Date of Notice : 15.10.26
- Introduction
I am committed to protecting your personal information and handling it fairly, lawfully and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This privacy notice explains how I collect, use, store, protect and retain your personal information when you enquire about, book or receive driving lessons from me.
I act as the data controller for the personal information I use to operate my driving instruction business. This means I am responsible for ensuring that your information is handled appropriately.
- What personal information do I collect?
I may collect and hold the following information where necessary to provide my services:
- Your name and contact details.
- Lesson booking dates, times and related communications.
- Personal notes relevant to organising and delivering your driving lessons.
- Card payment transaction information and records.
- Information you provide when raising a query, complaint or concern.
I aim to collect only the information necessary to provide driving lessons and manage my business.
- How do I use your personal information?
Your information may be used to:
- Arrange, manage and confirm driving lesson bookings.
- Maintain relevant personal notes to help organise and deliver your lessons.
- Communicate with you about your lessons.
- Process and record card payments.
- Respond to queries or complaints.
- Maintain accounting records and comply with applicable legal and regulatory obligations.
I will not use your personal information for unrelated purposes without an appropriate lawful basis.
- What is my lawful basis for processing your information?
Under the UK GDPR, I must have a lawful basis for using your personal information. Depending on the purpose, I may rely on the following:
Contract: To arrange and provide your driving lessons and manage bookings.
Legal obligation: To maintain records where required by applicable tax, accounting or other legislation.
Legitimate interests: To manage my business, maintain relevant lesson notes, respond to queries and resolve disputes, where these interests are appropriate and do not override your rights and interests.
If I need to process special category information, such as health information, I will consider whether an additional lawful condition is required before doing so.
- Use of Total Drive
I use Total Drive to manage lesson bookings and maintain relevant personal notes relating to pupils.
Information recorded in Total Drive may include your name, contact details, lesson dates and notes necessary to organise and support your driving instruction.
I will take reasonable steps to ensure that information recorded in the app is relevant, accurate, secure and limited to what is necessary for my business.
Total Drive is a third-party software provider. Its processing of personal information is also subject to its own applicable privacy policy.
You can read the Total Drive Privacy Policy.
- Card payments using SumUp
I use SumUp to accept card payments for driving lessons.
When you make a card payment, relevant transaction information may be processed by SumUp to complete the payment and maintain transaction records.
I will not deliberately record or retain your full card details or card security code in my personal notes or lesson records. Payment information will be handled in accordance with applicable data protection and security requirements.
I may retain transaction records for accounting, tax and other legitimate legal or business purposes.
For further information, please read the SumUp Privacy Policy.
- Who do I share your information with?
Your personal information is not sold for marketing purposes.
Where necessary, information may be processed or shared with:
- Total Drive, for lesson bookings and relevant personal notes.
- SumUp, for card payment processing and associated transaction records.
- Relevant authorities, professional advisers or other parties where disclosure is necessary and lawful, including to meet legal obligations or deal with a legitimate complaint or dispute.
I will only share information where appropriate for the relevant purpose or where otherwise permitted or required by law.
Where a provider processes information on my behalf, I will take appropriate steps to ensure that suitable data protection arrangements are in place.
- How do I protect your information?
I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures include taking care when using apps and electronic records, restricting access to information and avoiding the collection or retention of unnecessary personal details.
No method of electronic storage or transmission is completely risk-free, but I will take reasonable steps to protect the information I hold.
- How long do I retain your information?
I will not keep your personal information indefinitely. Retention depends on the type of information and the reason it is held.
Lesson bookings and personal notes: I will review these records when you finish lessons, including after passing your driving test. As a proposed retention policy, I intend to review them after 12 months and securely delete them when they are no longer required, unless there is a documented reason to retain them for longer, such as an unresolved complaint or dispute.
Card payment and accounting records: These will be retained for the applicable legal and tax record-keeping periods. For example, certain records held by a self-employed person for Self Assessment generally need to be kept for at least five years after the relevant 31 January filing deadline.
Complaints or disputes: Relevant records may be retained for as long as reasonably necessary to resolve the matter and address any applicable legal requirements.
Where information is no longer required, I will securely delete or destroy it, subject to any applicable retention requirements and the capabilities of the systems I use.
- Your data protection rights
Depending on the circumstances and the lawful basis for processing, you may have the right to:
- Request access to the personal information I hold about you.
- Request correction of inaccurate or incomplete information.
- Request erasure of your personal information where the legal conditions are met.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests.
- Request data portability where the relevant legal conditions apply.
- Raise a concern about how your information is handled.
These rights are subject to applicable conditions and exemptions. For example, I may need to retain certain records to comply with legal obligations.
To exercise your rights, please contact me using the details at the beginning of this notice. I may need to verify your identity before responding.
- How can you make a complaint?
If you have concerns about how I handle your personal information, please contact me first so I can try to resolve them.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Website: www.ico.org.uk
- Changes to this privacy notice
I may update this notice if my business practices, the apps I use or my legal obligations change.
The latest version will be made available to pupils, and I will inform you of any significant changes where required.
- Contact details
For questions about this notice or how your personal information is handled, please contact:
Business name : I-Drive with Paul
Instructor Name : Paul Spooner
Contact email : [email protected]
Contact telephone number : 07854 314980
Date of Notice : 15.10.26
TERMS & CONDITIONS 2022
i-Drive with Paul
Instructor number: 465696
Paul Spooner
PRICES
1 hour lesson £37
1.5 hour lesson £55.50
2 hour lessons £74
Block of 5 = 182.50 (non Refundable)
Practical test (day of test) £90.00, which includes 1 hour lesson directly before test.
PAYMENTS
Full payment is expected on lesson. No credit is available. Card/Cash accepted.
LESSON CANCELLATION
There is a strict policy of 24 hours notice for cancelling a one hour lesson. In the event that this is not fulfilled, the full lesson price of £37 will be charged.
48-hours notice should be given for a 1 1/2 hour and 2 hour lesson.(£55.50 or £74)
If you change a lesson from 2 hour to 1 hour(Example) within 48hours then you will still have to pay for your 2 hour lesson.
Please be respectful of my time. I am self employed and I rely on regular work and by implementing a cancellation notice this enables me the opportunity to fill that space with another student. If you are unhappy about this, please speak to me directly.
IMPORTANT
If you constantly cancel lessons for whatever reason, please be aware that this may result in you being removed from my student list.
If you do not attend your first lesson and notice is not provided, this will result in you being placed back on the waiting list or removed from my books.
CONTACT DETAILS
Any change of contact details to be provided asap.
TIME KEEPING
Unfortunately, on occasion due to traffic, I may arrive slightly late for your lesson. Please be assured that will always send you a text to let you know if this occurs and a full lesson will always be provided.
PICK UP/DROP OFFS
If you would like to be collected/dropped off at a different address other than primary address, please give as much notice as possible to avoid impacting on lesson time.
BAD WEATHER
Please note that tests can be cancelled at short notice, particularly in severe weather conditions. If this occurs, you will be charged for one standard lesson rate of £37.00.
THEORY TEST
The theory test/hazard perception test is to be organised by the pupil, however please ask if any help is needed. Theory books can be purchased from reputable book shops, alternatively phone apps are also very good with variable costs. PLEASE MAKE SURE THEY ARE ‘DSA’ APPROVED.
PRACTICAL TEST
The practical driving test is a two way decision between myself and the pupil. Pupils who want to take the driving test before they are ready will be advised otherwise or to take the test in another vehicle. The average pupil receives approximately 40 to 60 hours of driving tuition before a required standard is usually reached. This can be done by practising with a driving instructor or friend/family member (so long as the correct insurance and age restrictions are in place). Regular lessons will build up confidence and experience. If you are unsure whether you are test ready please ask yourself if any instruction needs to be given to you on your lessons, if not you are at test standard. The DVSA like to make sure we deliver a good service so you are fully prepared, going to test early can result in test termination and also further costs.
If you book a practical test before asking myself then you will be refused my car for the test.
MOCK TESTS
If you would like a mock test prior to the decision of taking your practical test, this can be arranged.
POST TEST TUITION
If you would like further tuition after passing to further your experience please ask. This is a great opportunity to do a Pass Plus course, motorway tuition, rural & town driving or confidence building.
DRUGS/ALCOHOL
Do not drive if you are under the influence of drugs, alcohol or prescription medication that may affect your driving. This is highly dangerous and may invalidate my insurance.
DRIVING OFFENCES
Please note that if caught for any motoring offences during your lessons or on your practical test, you as the provisional licence holder will be responsible for any points or fines incurred.